Reservations Spain: 902 080 000
International Reservations: +34.922.381.400
The information contained in this Web page is effective from the date of its last update and must be considered as introductory information for the user, in relation to products and services and other information that these pages contain. The user can confirm the date of the update of any information, on request, through the electronic mailbox available on the same Web page.
HOTEL BOTANICO S.A. does not accept responsibility caused by the bad use of the contents and reserves the right to update them when it wants, to eliminate them, to limit them or to prevent the access to them, temporarily or permanently.
HOTEL BOTANICO S.A.. does not accept responsibility for any information not contained in this Web page and, therefore, not elaborated by HOTEL BOTANICO S.A.., or not published with its name. In particular, it rejects any responsibility for information contained in Web pages of third parties connected by connections (links), with the Web page of HOTEL BOTANICO S.A..
HOTEL BOTANICO S.A. will not be responsible for possible errors of security that could be produced by the use of computers infected with viruses or of the consequences that could be derived from the bad operation of the navigator or by the use of versions of this which are not updated.
The reproduction, copies, use, distribution, commercialization, public communication or any other activity that can be made with the information contained in this Web page, and that is made without authorization of HOTEL BOTANICO S.A., are an infraction punishable by the legislation in force. The printing of documents will not have legal validity.
In order to make a reservation at Hotel Botanico, you may be required to answer certain questions and provide certain personal information about yourself. In addition, such personal information may be disclosed to us during or as a consequence of our providing services to you.
1.1 Your information will be held by Inserhotel, S.L. (Hotel Botanico). Hotel Botanico has its registered office at Avda. Richard J. Yeoward, 1 – 38400 Puerto de la Cruz – Tenerife - Spain. Hotel Botanico is called the "Data Controller" because it has control over and responsibility for your personal information.
1.2 Hotel Botanico is the owner of the web site at "hotelbotanico.com” (“The Hotel Botanico Website”).
1.3 If the business of Hotel Botanico is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
2.1 The information about you which we will hold may include:
2.1.1 Personal details such as name, address, age, telephone number, and e-mail address;
2.1.2 Information about the transactions you undertake including credit card or other payment details.
2.1.3 General descriptions and details about your interests.
3.1 We may receive information about you directly from you when you submit information to us through the Hotel Botanico Website, make a reservation, and during your stay at Hotel Botanico.
3.2 Additional information is collected automatically about your visit to The Hotel Botanico Website (see "Cookies" below).
4.1 We may use your information for a number of purposes which are outlined below:
4.1.1 The provision of our services to you:
4.1.1.1 To administer and maintain our records;
4.1.1.2 To ensure that the service we offer you continues to be the most appropriate service for your needs;
4.1.1.3 To respond to any query that you may raise with us; and
4.1.1.4 To update our systems to provide an enhanced service to you.
4.1.2 Marketing, selling, and trading in personal information purposes:
4.1.2.1 Your information may be sold to suppliers of other goods and services which we feel may be of interest to you. These third parties may contact you directly or indirectly and offer their goods and services to you. If you would rather not receive this information, please send an email to [hotelbotanico@hotelbotanico.com] with the subject line "no third parties" or write to the data controller at the address below; and
4.1.2.2 Your personal data may be used to keep you informed about other products and services offered by Hotel Botanico and our group companies. If you would rather not receive this information, please send a blank email to [hotelbotanico@hotelbotanico.com] with the subject line "no marketing" or write to the data controller at the address below.
4.1.2.3 Your personal data may be transferred abroad and such transfer may be to a country outside of the EEA. If we transfer your personal data outside the EEA it will only be to recipients who offer an adequate level of protection.
4.1.3 Other purposes:
4.1.3.1 Your information may be used by Hotel Botanico for the purpose of research and statistical analysis;
4.1.3.2 Hotel Botanico may disclose information to other companies within the same group of companies as Hotel Botanico; and
4.1.3.3 Hotel Botanico may use information about your registration for our internal customer service monitoring.
4.1.4 The period of use of the personal data supplied by you will not be longer than we deem necessary but may, subject to clause 8.1.4, be unlimited.
5.1 The Hotel Botanico Website uses "cookies". Cookies are small pieces of information which are sent by a website to your web browser and remain on your computer until they are deleted. Cookies are sent by The Hotel Botanico Website to ensure that it does not unnecessarily show you information that you have already seen or have indicated as not being of interest to you. Cookies therefore enable The Hotel Botanico Website to offer you a more personalised service. You agree to our use of cookies and/or any other data tracking or gathering technologies we employ in the future. If you do not wish to receive such cookies from us, please adjust your browser's settings accordingly (See "Adjusting your Browser's Cookie Settings" below). Please note however that this may restrict your use of The Hotel Botanico Website.
6.1 In order to help the Data Controller keep your information up to date registered users may be asked to provide details of any changes in their information at regular intervals.
6.2 If any of the information that you have provided to Hotel Botanico changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to [hotelbotanico@hotelbotanico.com] or writing to us at the address below.
7.1 We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. However, all publicly accessible websites are susceptible to malicious practices, and we accept no liability if security is breached.
7.2 We further undertake that we will not hold information about you which is excessive in respect of the purposes for which it is processed.
8.1 You have certain rights under the Data Protection Act in relation to the information that we hold about you. These rights are set out below:
8.1.1 You are entitled to have access to your personal data. You may request by writing to Hotel Botanico (at the address given in Clause 9 below), details of your information which we hold and the purposes for which it is held. We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable fee (as permitted by the Data Protection Act 1998) for this information.
8.1.2 You are entitled, by writing to Hotel Botanico, to require that Hotel Botanico not commence using the information and request that Hotel Botanico stop using information about you for the purpose of direct marketing i.e. the communication to you (by whatever means) of any advertising or marketing material;
8.1.3 You are entitled, by writing to Hotel Botanico, to require us to ensure that no decision taken by or on behalf of Hotel Botanico and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct; and
8.1.4 if it is held by a court that the personal information held is inaccurate, you are entitled to apply to ask the court for an order that such inaccurate information be rectified, blocked, destroyed, or erased.
Your use of The Hotel Botanico Website and/or application to make a reservation at Hotel Botanico indicates your acceptance of this Privacy Policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.
The Data Protection Officer
Hotel Botanico
Avda. Richard J. Yeoward, 1
38400 Puerto de la Cruz
Tenerife - Spain
Avda. Richard J. Yeoward - nº 1 C.P. 38400
Puerto de la Cruz, Tenerife, España
Tel: +34 922 38 14 00 - Fax_ +34 922 38 15 04
E-mail: hotelbotanico@hotelbotanico.com
